Phase 1: Strategy for the whole redundancy programme to meet the organisational objectives

Phase 2:Establishing a plan of action to achieve the strategy identifying costs and benefits, key potential implications and resolution strategies

Phase 3: Preparation before pre-announcement day taking into consideration internal and external communications impacting customers, contingency planning, training and briefing key managers, post stabilisation plan, coordination and control plan. Communications pack containing all the key documentation required and timetable of activities

Phase 4: Announcement day support to get the key messages across, dealing with the media, immediate stabilisation of emotions, business continuity, statutory notification and employee documentation

Phase 5: Consulting and negotiating with affected individuals, representatives and trade unions

Phase 6: implementing the agreed plan, outplacement support for redundant staff and all employee leaving documentation